Remote Travel Concierge & Support Specialist

Manatal

Indianapolis (IN)

Remote

USD 36,000 - 60,000

Full time

4 days ago

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Benefits offered by this job

100% remote work

Professional growth

Travel perks & discounts

Training & development

Job summary

Prestige Travel Agency by Mich USA is seeking a Travel Customer Service Representative who will support clients throughout their travel journey in a fully remote role. You will handle inquiries, manage bookings, and provide destination information to ensure a seamless experience.

The role emphasizes exceptional service, attention to detail, and a proactive approach to follow-ups. It offers growth opportunities, access to travel perks, and ongoing training within a supportive team.

Qualifications

Excellent communication skills both verbal and written.
Experience in customer service, travel or hospitality preferred.
Detail-oriented with strong organization and tech adaptability.

Responsibilities

Respond promptly to client inquiries via phone, email, and messaging.
Assist with luxury and leisure travel bookings, changes, cancellations, and requests.
Provide accurate information on destinations, requirements, and agency policies.
Coordinate booking details and confirm itineraries.
Follow up with clients before and after travel to ensure satisfaction.
Address client concerns with empathy and solution-oriented thinking.
Maintain documentation and update booking systems.