Remote Travel Concierge & Customer Experience Specialist

Manatal; Jacksonville (FL); Remote; USD 38,000 - 52,000; Full time

Benefits offered by this job

100% remote work environment

Professional growth opportunities

Travel perks and discounts

Supportive team culture

Job summary

Prestige Travel Agency by Mich USA is seeking a Travel Customer Service Representative (Remote) to support clients from initial booking through post-trip follow-up, ensuring a seamless, personalized experience.

In this client-facing role you will respond to inquiries, assist with luxury and leisure bookings, and uphold high service standards while using travel booking platforms. This remote position offers growth opportunities, travel perks, and a collaborative team culture.

Qualifications

• Excellent verbal and written communication skills.
• Customer service experience (travel, hospitality, or service-related experience preferred).
• Strong organizational skills and attention to detail.
• Comfortable using technology and learning new systems and booking platforms.
• Reliable, proactive, and able to manage multiple client requests efficiently.
• Genuine interest in travel and helping clients plan memorable experiences.

Responsibilities

• Respond promptly and professionally to client inquiries via phone, email, and messaging platforms.
• Assist with luxury and leisure travel bookings, including changes, cancellations, and special requests.
• Provide accurate and timely information regarding destinations, travel requirements, and agency policies.
• Coordinate booking details and confirm itineraries to ensure accuracy and client satisfaction.
• Proactively follow up with clients before and after travel to ensure a positive experience.
• Address client concerns with empathy, professionalism, and solution-oriented thinking.
• Maintain accurate documentation and update booking systems as required.

Skills

Verbal communication

Written communication

Customer service experience

Organization

Tech-savvy

Multitasking

Travel interest

Tools

Booking platforms

Job description

Prestige Travel Agency by Mich USA is seeking a Travel Customer Service Representative (Remote) to support clients from initial booking through post-trip follow-up, ensuring a seamless, personalized experience.

In this client-facing role you will respond to inquiries, assist with luxury and leisure bookings, and uphold high service standards while using travel booking platforms. This remote position offers growth opportunities, travel perks, and a collaborative team culture.