Remote Travel CX Specialist — Bookings & Support

Manatal; Denver (CO); Remote; USD 42,000 - 56,000; Full time

Benefits offered by this job

Remote work

Career growth

Travel perks

Training & support

Job summary

Prestige Travel Agency by Mich is seeking a Travel Customer Experience Representative to support clients throughout their travel journey, from booking through post-trip follow-up, in a fully remote environment.

You will respond to inquiries via phone, email and messaging, assist with bookings and changes, provide destination information and policy guidance, and follow up to confirm itineraries and satisfaction. This role offers travel perks and ongoing training as part of a collaborative team.

Qualifications

• Excellent written and verbal communication skills.
• Customer service experience required; travel or hospitality experience preferred.
• Strong organizational skills and attention to detail.
• Comfortable with technology and learning booking systems and CRM tools.
• Ability to work independently in a remote setting.
• Passion for travel and client-focused service.

Responsibilities

• Respond to customer inquiries via phone, email, and messaging platforms in a timely and professional manner.
• Assist clients with travel bookings, modifications, cancellations, and special requests.
• Provide accurate information on destinations, travel requirements, and agency policies.
• Follow up with clients to confirm itineraries and satisfaction.
• Resolve customer concerns with empathy and effective problem-solving.
• Maintain accurate client and booking records.

Skills

Communication

Customer service

Remote work

CRM tools

Tools

Booking systems

CRM tools

Job description

Prestige Travel Agency by Mich is seeking a Travel Customer Experience Representative to support clients throughout their travel journey, from booking through post-trip follow-up, in a fully remote environment.

You will respond to inquiries via phone, email and messaging, assist with bookings and changes, provide destination information and policy guidance, and follow up to confirm itineraries and satisfaction. This role offers travel perks and ongoing training as part of a collaborative team.