Remote Travel Concierge & Customer Experience Pro

Manatal; Houston (TX); Remote; USD 36,000 - 48,000; Full time

Benefits offered by this job

Fully remote, flexible workEnvironment

Career growth opportunities within the

Travel perks and industry discounts

Training and ongoing support from a 협업

Job summary

Prestige Travel Agency by Mich is seeking a Travel Customer Experience Representative to support clients throughout their travel journey, from booking through post-trip follow-up, in a fully remote setting.

You will respond to inquiries via phone, email and chat; assist with bookings, changes, and special requests; provide destination information and policies; and follow up to confirm itineraries and satisfaction with empathy.

Qualifications

• Excellent written and verbal communication.
• Customer service experience required; travel/hospitality preferred.
• Strong organizational skills and attention to detail.
• Comfortable with booking systems and CRM tools.
• Ability to work independently in a remote setting.
• Passion for travel and client-focused service.

Responsibilities

• Respond to customer inquiries via phone, email, and messaging platforms in a timely and professional manner.
• Assist clients with travel bookings, modifications, cancellations, and special requests.
• Provide accurate information on destinations, travel requirements, and agency policies.
• Follow up with clients to confirm itineraries and satisfaction.
• Resolve customer concerns with empathy and effective problem-solving.
• Maintain accurate client and booking records.

Skills

Communication skills

Customer service experience

Remote work

Tech-savvy

Organizational skills

Travel knowledge

Job description

Prestige Travel Agency by Mich is seeking a Travel Customer Experience Representative to support clients throughout their travel journey, from booking through post-trip follow-up, in a fully remote setting.

You will respond to inquiries via phone, email and chat; assist with bookings, changes, and special requests; provide destination information and policies; and follow up to confirm itineraries and satisfaction with empathy.