Remote Travel Experience Specialist

Manatal; New York (NY); Remote; USD 36,000 - 60,000; Full time

Benefits offered by this job

Fully remote

Career growth

Travel perks

Training & support

Job summary

Prestige Travel Agency by Mich is seeking a Travel Customer Experience Representative to support clients from booking through post-trip follow-up in a fully remote role. You will respond to inquiries, assist with bookings, provide destination information, and maintain accurate records while delivering empathetic service.

The position offers remote work flexibility, training, and travel industry perks. Strong communication and CRM skills are essential for success in this role.

Qualifications

• Excellent written and verbal communication skills.
• Customer service experience required; travel or hospitality preferred.
• Strong organizational skills and attention to detail.
• Comfortable with technology and learning booking systems and CRM tools.
• Ability to work independently in a remote setting.
• Passion for travel and client-focused service.

Responsibilities

• Respond to customer inquiries via phone, email, and messaging platforms in a timely and professional manner.
• Assist clients with travel bookings, modifications, cancellations, and special requests.
• Provide accurate information on destinations, travel requirements, and agency policies.
• Follow up with clients to confirm itineraries and satisfaction.
• Resolve customer concerns with empathy and effective problem-solving.
• Maintain accurate client and booking records.

Skills

Communication skills

Customer service experience

Organizational skills

Tech-savvy

Remote work ability

Travel passion

Tools

Booking systems

CRM tools

Job description

Prestige Travel Agency by Mich is seeking a Travel Customer Experience Representative to support clients from booking through post-trip follow-up in a fully remote role. You will respond to inquiries, assist with bookings, provide destination information, and maintain accurate records while delivering empathetic service.

The position offers remote work flexibility, training, and travel industry perks. Strong communication and CRM skills are essential for success in this role.