Remote Travel Concierge & Customer Support

Rudybtravel; Antioch (CA); Remote; USD 36,000 - 52,000; Full time

Benefits offered by this job

100% remote work

Travel perks

Professional growth

Training and development

Job summary

Rudyb Travel is seeking a Travel Customer Service Representative (Remote) to support clients through every stage of their travel journey, from booking to post-trip follow-up.

In this client-facing role, you respond to inquiries, assist with luxury and leisure bookings, share destination information, and confirm itineraries to ensure satisfaction.

This 100% remote position rewards detail, empathy, and proactive problem-solving, with training, travel perks, and a collaborative team culture.

Qualifications

• Excellent verbal and written communication skills.
• Customer service experience (travel, hospitality, or service-related experience preferred)
• Strong organizational skills and attention to detail
• Comfortable using technology and learning new systems and booking platforms
• Reliable, proactive, and able to manage multiple client requests efficiently
• Genuine interest in travel and helping clients plan memorable experiences

Responsibilities

• Respond promptly and professionally to client inquiries via phone, email, and messaging platforms
• Assist with luxury and leisure travel bookings, including changes, cancellations, and special requests
• Provide accurate and timely information regarding destinations, travel requirements, and agency policies
• Coordinate booking details and confirm itineraries to ensure accuracy and client satisfaction
• Proactively follow up with clients before and after travel to ensure a positive experience
• Address client concerns with empathy, professionalism, and solution-oriented thinking
• Maintain accurate documentation and update booking systems as required

Skills

Excellent verbal and written comms

Customer service experience

Strong organizational skills

Attention to detail

Comfortable using technology

Job description

Rudyb Travel is seeking a Travel Customer Service Representative (Remote) to support clients through every stage of their travel journey, from booking to post-trip follow-up.

In this client-facing role, you respond to inquiries, assist with luxury and leisure bookings, share destination information, and confirm itineraries to ensure satisfaction.

This 100% remote position rewards detail, empathy, and proactive problem-solving, with training, travel perks, and a collaborative team culture.