Remote Travel Concierge & Customer Support

Rudybtravel; Waukesha (WI); Remote; USD 36,000 - 60,000; Full time

Benefits offered by this job

Remote work

Travel perks

Growth opportunities

Training & development

Job summary

Rudyb Travel is seeking a Travel Customer Service Representative (Remote) to support clients from initial inquiry through post-trip follow-up, delivering a seamless, personalized travel experience.

This client-facing role requires attention to detail, a service mindset, and a passion for travel, hospitality, and exceptional customer experiences. You will respond to inquiries, assist with bookings, and ensure accurate itineraries in a fully remote environment.

Qualifications

• Excellent verbal and written communication abilities.
• Experience in travel, hospitality, or service roles is preferred.
• Strong attention to detail and organizational skills.
• Comfortable using technology and learning new systems and booking platforms.
• Reliable, proactive, and able to manage multiple requests.

Responsibilities

• Respond promptly to client inquiries via phone, email, and messaging platforms.
• Assist with luxury and leisure travel bookings, including changes and cancellations.
• Provide accurate information regarding destinations and policies.
• Coordinate booking details and confirm itineraries for accuracy.
• Proactively follow up with clients before and after travel.

Skills

Communication skills

Customer service experience

Organizational skills

Tech-savvy

Empathy & problem solving

Tools

Booking platforms

Job description

Rudyb Travel is seeking a Travel Customer Service Representative (Remote) to support clients from initial inquiry through post-trip follow-up, delivering a seamless, personalized travel experience.

This client-facing role requires attention to detail, a service mindset, and a passion for travel, hospitality, and exceptional customer experiences. You will respond to inquiries, assist with bookings, and ensure accurate itineraries in a fully remote environment.