Remote Travel Concierge & Client Support

Rudybtravel; Youngstown (OH); Remote; USD 32,000 - 48,000; Full time

Benefits offered by this job

100% remote work environment

Travel perks and discounts

Professional growth opportunities

Job summary

Rudyb Travel is seeking a Remote Travel Customer Service Representative to support clients throughout every stage of their travel journey, from initial booking to post-trip follow-up.

You will be a trusted point of contact, delivering a seamless, personalized, and high-quality experience in a client-facing role that values detail, service, and hospitality.

The position emphasizes a 100% remote work environment, ongoing training, and travel perks, with opportunities to grow within the company.

Qualifications

• Excellent verbal and written communication skills.
• Customer service experience in travel, hospitality, or related field.
• Strong organizational skills and attention to detail.
• Comfortable using technology and learning booking platforms.
• Reliable, proactive, and able to manage multiple client requests.
• Genuine interest in travel and helping clients plan memorable experiences.

Responsibilities

• Respond promptly and professionally to client inquiries via phone, email, and messaging.
• Assist with luxury and leisure travel bookings, including changes, cancellations, and special requests.
• Provide accurate and timely information regarding destinations, travel requirements, and agency policies.
• Coordinate booking details and confirm itineraries to ensure accuracy and client satisfaction.
• Proactively follow up with clients before and after travel to ensure a positive experience.
• Address client concerns with empathy, professionalism, and solution-oriented thinking.
• Maintain accurate documentation and update booking systems as required.

Skills

Excellent verbal and written comms

Customer service experience

Strong organizational skills

Tech-savvy booking platforms

Reliable, proactive multitasker

Genuine travel passion

Job description

Rudyb Travel is seeking a Remote Travel Customer Service Representative to support clients throughout every stage of their travel journey, from initial booking to post-trip follow-up.

You will be a trusted point of contact, delivering a seamless, personalized, and high-quality experience in a client-facing role that values detail, service, and hospitality.

The position emphasizes a 100% remote work environment, ongoing training, and travel perks, with opportunities to grow within the company.