Remote Travel Concierge & Support Specialist

Rudybtravel; Appleton (WI); Remote; USD 38,000 - 54,000; Full time

Benefits offered by this job

100% remote work environment

Travel perks and industry-related |

Opportunities for professional growth

Access to travel perks and industry‑関連

Job summary

Rudyb Travel is seeking a Travel Customer Service Representative (Remote) to support clients from initial booking through post-trip follow-up, ensuring a seamless, personalized travel experience. In this client-facing role, you will be a trusted point of contact across the journey.

The ideal candidate is detail-oriented, service-driven, and passionate about travel and hospitality. This role offers a 100% remote environment, opportunities for professional growth, access to travel perks, and a

Qualifications

• Excellent verbal and written communication skills.
• Experience in travel, hospitality, or service preferred.
• Strong organizational skills and attention to detail.
• Reliable and able to manage multiple requests efficiently.
• Comfortable learning new systems and booking platforms.

Responsibilities

• Respond promptly and professionally to client inquiries via phone, email, and messaging platforms
• Assist with luxury and leisure travel bookings, including changes, cancellations, and special requests
• Provide accurate information regarding destinations, travel requirements, and agency policies
• Coordinate booking details and confirm itineraries to ensure accuracy and client satisfaction
• Proactively follow up with clients before and after travel to ensure a positive experience
• Address client concerns with empathy, professionalism, and solution-oriented thinking
• Maintain accurate documentation and update booking systems as required

Skills

Verbal & written communication

Customer service experience

Travel knowledge

Detail-oriented

Tech-savvy

Multi-tasking

Job description

Rudyb Travel is seeking a Travel Customer Service Representative (Remote) to support clients from initial booking through post-trip follow-up, ensuring a seamless, personalized travel experience. In this client-facing role, you will be a trusted point of contact across the journey.

The ideal candidate is detail-oriented, service-driven, and passionate about travel and hospitality. This role offers a 100% remote environment, opportunities for professional growth, access to travel perks, and a