Remote Travel Concierge & Support Specialist

Rudybtravel; Miami Beach (FL); Remote; USD 22,041 - 30,307; Full time

Benefits offered by this job

100% remote work

Travel perks and discounts

Professional growth opportunities

Ongoing training and development

Job summary

Rudyb Travel is seeking a Remote Travel Customer Service Representative to support clients through every stage of their travel journey. In this client-facing role, you will be the trusted point of contact from booking to post-trip follow-up, ensuring a seamless, personalized experience.

This 100% remote position is ideal for detail-oriented, service-driven individuals with a passion for travel, hospitality, and delivering exceptional customer experiences.

Qualifications

• Excellent verbal and written communication skills.
• Customer service experience (travel, hospitality, or service-related experience preferred).
• Strong organizational skills and attention to detail.
• Comfortable using technology and learning new systems and booking platforms.
• Reliable, proactive, and able to manage multiple client requests efficiently.
• Genuine interest in travel and helping clients plan memorable experiences.

Responsibilities

• Respond promptly and professionally to client inquiries via phone, email, and messaging platforms.
• Assist with luxury and leisure travel bookings, including changes, cancellations, and special requests.
• Provide accurate and timely information regarding destinations, travel requirements, and agency policies.
• Coordinate booking details and confirm itineraries to ensure accuracy and client satisfaction.
• Proactively follow up with clients before and after travel to ensure a positive experience.
• Address client concerns with empathy, professionalism, and solution-oriented thinking.
• Maintain accurate documentation and update booking systems as required.

Skills

Verbal communication

Written communication

Customer service

Organization

Tech-savviness

Multitasking

Empathy

Tools

CRM systems

Booking platforms

Job description

Rudyb Travel is seeking a Remote Travel Customer Service Representative to support clients through every stage of their travel journey. In this client-facing role, you will be the trusted point of contact from booking to post-trip follow-up, ensuring a seamless, personalized experience.

This 100% remote position is ideal for detail-oriented, service-driven individuals with a passion for travel, hospitality, and delivering exceptional customer experiences.