Remote Luxury Travel Concierge & Support Specialist

Rudybtravel; Indio (CA); Remote; USD 22,000 - 33,000; Full time

Benefits offered by this job

100% remote work environment

Travel perks and industry discounts

Professional growth opportunities

Ongoing training

Job summary

Rudyb Travel is seeking a Travel Customer Service Representative (Remote) to support clients throughout every stage of their travel journey. In this client-facing role, you will serve as a trusted point of contact—from initial booking through post-trip follow-up—ensuring a seamless, personalized, and high-quality experience.

This 100% remote role focuses on handling inquiries, coordinating bookings, and delivering exceptional customer care for luxury and leisure travel.

Qualifications

• Excellent verbal and written communication required.
• Experience in travel, hospitality, or service-related roles preferred.
• Strong organizational skills and attention to detail.

Responsibilities

• Respond promptly and professionally to client inquiries via phone, email, and messaging platforms.
• Assist with luxury and leisure travel bookings, including changes, cancellations, and special requests.
• Provide accurate information regarding destinations, travel requirements, and agency policies.
• Coordinate booking details and confirm itineraries to ensure accuracy and client satisfaction.
• Proactively follow up with clients before and after travel to ensure a positive experience.
• Address client concerns with empathy, professionalism, and solution-oriented thinking.
• Maintain accurate documentation and update booking systems as required.

Skills

Communication

Customer service experience

Organizational skills

Tech-savvy

Attention to detail

Empathy

Job description

Rudyb Travel is seeking a Travel Customer Service Representative (Remote) to support clients throughout every stage of their travel journey. In this client-facing role, you will serve as a trusted point of contact—from initial booking through post-trip follow-up—ensuring a seamless, personalized, and high-quality experience.

This 100% remote role focuses on handling inquiries, coordinating bookings, and delivering exceptional customer care for luxury and leisure travel.