Remote Travel Concierge & Customer Service Lead

Departuretravels; Jackson (TN); Teletrabalho; USD 40 000 - 60 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Remote position

Flexible schedule

Work from anywhere

Resumo da oferta

Departure Travel is seeking a Travel Specialist and Customer Service Advisor to join a growing remote team. You will guide clients through every stage of planning, respond to inquiries, and coordinate documentation and scheduling with professionalism.

The role emphasizes strong communication, organization, and a dedication to creating memorable travel experiences for customers. The position offers a flexible schedule and the freedom to work from anywhere, with an emphasis on customer

Responsabilidades

• Guide clients through every stage of the travel planning process
• Assist with trip inquiries, destination information, and travel options
• Provide professional and timely communication throughout the booking experience
• Follow up with clients to confirm travel plans and ensure satisfaction
• Respond to client emails, phone calls, and messages in a professional manner
• Support clients with travel modifications, cancellations, and updates
• Maintain positive relationships through empathy, patience, and efficiency
• Deliver exceptional customer service while creating a stress-free experience for travelers
• Provide up-to-date information regarding destinations, travel documentation, and agency processes
• Maintain organized client records and communication
• Ensure accuracy and attention to detail with travel information and scheduling
• Gather post-trip feedback to help improve the client experience
• Stay informed on travel trends, destinations, and industry tools
• Learn and adapt to new systems, technology, and agency resources
• Collaborate with team members in a supportive remote environment
• Be flexible with evening availability when needed to support clients

Descrição da oferta de emprego

Departure Travel is seeking a Travel Specialist and Customer Service Advisor to join a growing remote team. You will guide clients through every stage of planning, respond to inquiries, and coordinate documentation and scheduling with professionalism.

The role emphasizes strong communication, organization, and a dedication to creating memorable travel experiences for customers. The position offers a flexible schedule and the freedom to work from anywhere, with an emphasis on customer