Remote Travel Concierge | Client Success Lead

Departuretravels; Bellevue (WA); On-site; USD 40,000 - 70,000; Full time

Job summary

Departure Travel is seeking a Customer Service Travel Advisor to support clients through every stage of their trip, leveraging remote tools and strong communication. You will guide planning, respond to inquiries, coordinate itineraries, and follow up to ensure satisfaction.

Join a flexible remote team—work with clients, stay updated on destinations, and collaborate with colleagues to deliver stress-free travel experiences.

Qualifications

• Experience delivering customer-focused travel support.
• Ability to manage multiple client inquiries and itineraries.
• Strong written and verbal communication across channels.

Responsibilities

• Guide clients through every stage of the travel planning process.
• Assist with trip inquiries, destination information, and travel options.
• Provide professional and timely communication throughout the booking experience.
• Follow up with clients to confirm travel plans and ensure satisfaction.
• Respond to client emails, phone calls, and messages in a professional manner.
• Support clients with travel modifications, cancellations, and updates.

Skills

Customer service

Travel planning

Remote work

Communication

Tools

Booking software

Job description

Departure Travel is seeking a Customer Service Travel Advisor to support clients through every stage of their trip, leveraging remote tools and strong communication. You will guide planning, respond to inquiries, coordinate itineraries, and follow up to ensure satisfaction.

Join a flexible remote team—work with clients, stay updated on destinations, and collaborate with colleagues to deliver stress-free travel experiences.