Remote Travel Concierge & Customer Support Lead

Departuretravels; Arlington (VA); On-site; USD 43,000 - 65,000; Full time

Job summary

Departure Travel is seeking a Customer Service Travel Advisor to support clients remotely through every phase of their travel journey. The role emphasizes customer service, effective communication, and organized travel planning, with evening availability as needed to assist clients.

The position offers a flexible remote environment and the opportunity to collaborate with a supportive team while delivering a stress-free travel experience for clients.

Qualifications

• Experience delivering high-quality customer service in travel or hospitality.
• Strong written and verbal communication with attention to detail.
• Ability to manage multiple inquiries and bookings simultaneously.
• Proactive and empathetic approach to client interactions.

Responsibilities

• Guide clients through every stage of the travel planning process.
• Assist with trip inquiries, destination information, and travel options.
• Provide professional and timely communication throughout the booking experience.
• Follow up with clients to confirm travel plans and ensure satisfaction.

Skills

Customer service

Communication

Travel planning

Organization

Job description

Departure Travel is seeking a Customer Service Travel Advisor to support clients remotely through every phase of their travel journey. The role emphasizes customer service, effective communication, and organized travel planning, with evening availability as needed to assist clients.

The position offers a flexible remote environment and the opportunity to collaborate with a supportive team while delivering a stress-free travel experience for clients.