Remote Travel Concierge and Client Experience Lead

Departuretravels; Atlanta (GA); On-site; USD 40,000 - 70,000; Full time

Job summary

Departure Travel is hiring a Travel Specialist and Customer Service Advisor to support clients through every stage of their travel journey. This remote role emphasizes responsive communication, meticulous planning, and friendly service to ensure seamless bookings and stress-free travel experiences for clients worldwide.

Responsibilities include guiding clients through trip options, coordinating destinations and documents, responding to inquiries, updating travelers on changes, and maintaining

Qualifications

• Experience supporting clients through travel planning.
• Excellent communication and interpersonal skills.
• Detail-oriented with strong organizational abilities.
• Comfortable in a remote, customer-focused role.

Responsibilities

• Guide clients through every stage of the travel planning process
• Assist with trip inquiries, destination information, and travel options
• Provide professional and timely communication throughout the booking experience
• Follow up with clients to confirm travel plans and ensure satisfaction
• Respond to client emails, phone calls, and messages in a professional manner
• Support clients with travel modifications, cancellations, and updates
• Maintain organized client records and communication
• Gather post-trip feedback to help improve the client experience
• Stay informed on travel trends and agency resources
• Collaborate with team members in a remote environment

Skills

Customer service

Travel planning

Communication

Organization

Remote work

Job description

Departure Travel is hiring a Travel Specialist and Customer Service Advisor to support clients through every stage of their travel journey. This remote role emphasizes responsive communication, meticulous planning, and friendly service to ensure seamless bookings and stress-free travel experiences for clients worldwide.

Responsibilities include guiding clients through trip options, coordinating destinations and documents, responding to inquiries, updating travelers on changes, and maintaining