Remote Travel Concierge & Customer Experience Specialist

Manatal; Houston (TX); A distancia; USD 21.000 - 30.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

100% remote

Professional growth opportunities

Travel perks and discounts

Ongoing training

Descripción de la vacante

Prestige Travel Agency by Mich USA is seeking a Travel Customer Service Representative (Remote) to support clients through every stage of their travel journey, from initial booking to post-trip follow-up, ensuring a seamless and high-quality experience.

This client-facing role suits someone who is detail-oriented, service-driven, and passionate about travel, hospitality, and delivering exceptional customer experiences.

Formación

• Excellent verbal and written communication skills.
• Customer service experience in travel, hospitality, or related fields preferred.
• Strong organizational skills and attention to detail.
• Comfortable using technology and learning new systems and booking platforms.

Responsabilidades

• Respond promptly and professionally to client inquiries via phone, email, and messaging platforms.
• Assist with luxury and leisure travel bookings, including changes, cancellations, and special requests.
• Provide accurate and timely information regarding destinations, travel requirements, and agency policies.
• Coordinate booking details and confirm itineraries to ensure accuracy and client satisfaction.
• Proactively follow up with clients before and after travel to ensure a positive experience.
• Address client concerns with empathy, professionalism, and solutions-oriented thinking.
• Maintain accurate documentation and update booking systems as required.

Conocimientos

Verbal communication

Written communication

Travel knowledge

Multi-tasking

Tech-savvy

Client empathy

Herramientas

Booking platforms

Descripción del empleo

Prestige Travel Agency by Mich USA is seeking a Travel Customer Service Representative (Remote) to support clients through every stage of their travel journey, from initial booking to post-trip follow-up, ensuring a seamless and high-quality experience.

This client-facing role suits someone who is detail-oriented, service-driven, and passionate about travel, hospitality, and delivering exceptional customer experiences.