Remote Travel Concierge & Client Experience

Manatal

Charlotte (NC)

Remote

USD 36,000 - 55,000

Full time

4 days ago

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Benefits offered by this job

100% remote work environment

Professional growth opportunities

Travel perks and discounts

Ongoing training and development

Job summary

Prestige Travel Agency by Mich USA is seeking a Travel Customer Service Representative to work remotely. You will support clients through every stage of their travel journey, from initial booking to post-trip follow-up, delivering a seamless, personalized experience.

Ideal candidates are detail-oriented, service-driven, and passionate about travel, hospitality, and creating memorable experiences for clients while navigating bookings and policies with professionalism.

Qualifications

Excellent verbal and written communication skills.
Customer service experience (travel, hospitality, or service-related) preferred.
Strong organizational skills and attention to detail.
Comfortable using technology and learning new systems/booking platforms.

Responsibilities

Respond promptly and professionally to client inquiries via phone, email, and messaging platforms
Assist with luxury and leisure travel bookings, including changes, cancellations, and special requests
Provide accurate and timely information regarding destinations, travel requirements, and agency policies
Coordinate booking details and confirm itineraries to ensure accuracy and client satisfaction
Proactively follow up with clients before and after travel to ensure a positive experience
Address client concerns with empathy, professionalism, and solution-oriented thinking
Maintain accurate documentation and update booking systems as required