Remote Travel Concierge – Customer Experience Lead

The Claros Travels; Tulsa (OK); Hybrid; USD 36,000 - 48,000; Full time

Benefits offered by this job

Remote work environment

Career growth opportunities

Discounts on industry perks

Job summary

The Claros Travel is seeking a Customer Service Representative (Remote) to support clients from initial booking through post-trip follow-up, ensuring a seamless, personalized experience.

This role suits someone who is detail-oriented, service-driven, and passionate about hospitality. You will handle inquiries, changes, cancellations, and group requests across multiple channels with a focus on client satisfaction.

Qualifications

• Excellent verbal and written communication skills.
• Previous customer service experience (travel, hospitality, or service-related experience preferred).
• Strong organizational skills and attention to detail.
• Comfortable using computers, booking systems, and digital communication tools.
• Reliable, proactive, and able to manage multiple client requests efficiently.
• Genuine interest in hospitality and helping clients plan memorable experiences.

Responsibilities

• Respond promptly and professionally to client inquiries via phone, email, and messaging platforms
• Assist clients with luxury and leisure bookings, including changes, cancellations, and special requests
• Provide accurate and timely information regarding destinations, services, and policies
• Coordinate reservation details and confirm itineraries to ensure accuracy and client satisfaction
• Proactively follow up with clients before and after their journeys to ensure a positive experience
• Address client questions and concerns with empathy, professionalism, and a solutions-focused approach
• Maintain accurate records and update internal systems and booking platforms as required

Skills

Communication

Customer service

Organizational skills

Tools

Booking systems

Job description

The Claros Travel is seeking a Customer Service Representative (Remote) to support clients from initial booking through post-trip follow-up, ensuring a seamless, personalized experience.

This role suits someone who is detail-oriented, service-driven, and passionate about hospitality. You will handle inquiries, changes, cancellations, and group requests across multiple channels with a focus on client satisfaction.