Remote Travel Concierge & Coordination Specialist

Next Stop Travel; Rockford (IL); Remote; USD 34,000 - 48,000; Full time

Benefits offered by this job

Flexible remote work

Performance-based pay

Training and onboarding support

Job summary

Next Stop Travel, a remote-based organization, is seeking a Customer Service Representative to assist with client requests, organize service arrangements, and support the coordination process across engagements.

The role requires strong attention to detail, the ability to manage multiple tasks in a remote environment, and excellent communication across email, phone, and online platforms. You will submit and manage reservations with external providers and maintain accurate records.

Qualifications

• Experience in customer service, coordination, or administrative roles preferred.
• Strong organizational and communication skills.
• Ability to work independently and manage priorities effectively.
• Comfortable using digital tools and web-based systems.
• Detail-oriented with a focus on accuracy.

Responsibilities

• Serve as a point of contact for client inquiries via email, phone, and online platforms.
• Identify client needs and present appropriate service options.
• Coordinate scheduling and organize detailed service plans.
• Submit and manage reservations with external providers.
• Ensure timely follow-up and clear communication throughout all stages.
• Maintain accurate records within internal systems.
• Support process improvements and team collaboration initiatives.

Skills

Customer service

Coordination

Administrative

Attention to detail

Communication

Digital tools

Tools

CRM software

Job description

Next Stop Travel, a remote-based organization, is seeking a Customer Service Representative to assist with client requests, organize service arrangements, and support the coordination process across engagements.

The role requires strong attention to detail, the ability to manage multiple tasks in a remote environment, and excellent communication across email, phone, and online platforms. You will submit and manage reservations with external providers and maintain accurate records.