Remote Travel Concierge & Coordination Specialist

Next Stop Travel; Racine (WI); Remote; USD 36,000 - 48,000; Full time

Benefits offered by this job

Flexible remote work environment

Training and onboarding support

Performance-based compensation

Job summary

Next Stop Travel is a remote-based organization delivering planning and coordination services to a broad client base. The Customer Service Representative will handle client inquiries, organize service arrangements, and support the overall coordination process in a structured remote setting.

The role requires strong attention to detail and the ability to manage multiple tasks. You will work independently, communicate clearly, and contribute to process improvements while maintaining accurate

Qualifications

• Experience in customer service, coordination, or administrative roles preferred.
• Strong organizational and communication skills.
• Ability to work independently and manage priorities effectively.
• Comfortable using digital tools and web-based systems.
• Detail-oriented with a focus on accuracy.

Responsibilities

• Serve as a point of contact for client inquiries via email, phone, and online platforms.
• Identify client needs and present appropriate service options.
• Coordinate scheduling and organize detailed service plans.
• Submit and manage reservations with external providers.
• Ensure timely follow-up and clear communication throughout all stages.
• Maintain accurate records within internal systems.
• Support process improvements and team collaboration initiatives.

Skills

Customer service

Coordination

Administrative support

Attention to detail

Remote work

Job description

Next Stop Travel is a remote-based organization delivering planning and coordination services to a broad client base. The Customer Service Representative will handle client inquiries, organize service arrangements, and support the overall coordination process in a structured remote setting.

The role requires strong attention to detail and the ability to manage multiple tasks. You will work independently, communicate clearly, and contribute to process improvements while maintaining accurate