Remote Travel Concierge & Client Coordination Specialist

Next Stop Travel; Virginia Beach (VA); Remote; USD 40,000 - 55,000; Full time

Benefits offered by this job

Training & support

Job summary

Next Stop Travel is seeking a detail-oriented Customer Service Representative to support clients in a flexible remote role. You will handle inquiries via email, phone, and online platforms, coordinate service plans, and manage reservations with external providers.

Ideal candidates bring prior customer service or administrative experience, strong communication, and the ability to work independently in a structured remote environment. Training and ongoing support are provided.

Qualifications

• Experience in customer service, coordination, or administrative roles preferred.
• Strong organizational and communication skills.
• Ability to work independently and manage priorities effectively.

Responsibilities

• Serve as a point of contact for client inquiries via email, phone, and online platforms
• Identify client needs and present appropriate service options
• Coordinate scheduling and organize detailed service plans
• Submit and manage reservations with external providers
• Ensure timely follow-up and clear communication throughout all stages
• Maintain accurate records within internal systems
• Support process improvements and team collaboration initiatives

Skills

Customer service

Organizational skills

Communication

Remote work

Detail-oriented

Job description

Next Stop Travel is seeking a detail-oriented Customer Service Representative to support clients in a flexible remote role. You will handle inquiries via email, phone, and online platforms, coordinate service plans, and manage reservations with external providers.

Ideal candidates bring prior customer service or administrative experience, strong communication, and the ability to work independently in a structured remote environment. Training and ongoing support are provided.