Remote Travel Concierge & Client Support

Alegria Travel Services; San Diego (CA); Remote; USD 42,000 - 60,000; Full time

Benefits offered by this job

Remote work

Discounts

Training & growth

Travel community

Job summary

TravelWithSan in the United States seeks a Customer Service Representative to guide clients through every stage of their journey, from planning to return home. You will ensure a seamless, stress-free experience by assisting with travel arrangements and resolving challenges with professionalism.

The role emphasizes strong communication, empathy, and tech adaptability, with remote work options and ongoing training to support career growth.

Qualifications

• Experience in customer service, preferably within travel or hospitality.
• Excellent written and verbal communication.
• Detail-oriented with strong organizational skills.
• Tech-savvy and quick to learn new systems.

Responsibilities

• Respond to client inquiries across email, phone, and messaging in a timely and professional manner.
• Assist with bookings, cancellations, and changes; provide accurate information on destinations and processes.
• Follow up with clients to confirm plans and gather feedback post-trip.
• Address concerns with empathy and efficiency to ensure client satisfaction.

Skills

Communication

Customer service

Detail orientation

Proactive mindset

Tech-savvy

Travel interest

Tools

Booking tools

Job description

TravelWithSan in the United States seeks a Customer Service Representative to guide clients through every stage of their journey, from planning to return home. You will ensure a seamless, stress-free experience by assisting with travel arrangements and resolving challenges with professionalism.

The role emphasizes strong communication, empathy, and tech adaptability, with remote work options and ongoing training to support career growth.