Remote Travel Concierge

Alegria Travel Services; Tennessee; Remote; USD 21,000 - 30,000; Full time

Benefits offered by this job

Remote flexibility

Industry discounts

Training and growth

Travel community

Job summary

TravelWithSan is hiring a Customer Service Representative to guide clients through every stage of their journey, from planning to return home. You will ensure a seamless experience by assisting with travel arrangements, answering questions, and resolving challenges with professionalism.

Based in the United States, this remote role offers flexible hours, access to industry discounts, and opportunities for professional growth within a passionate travel team.

Qualifications

• Background in customer service, ideally within tourism or hospitality.
• Excellent communication skills, written and verbal.
• High attention to detail with strong organizational habits.
• Tech-savvy and quick to learn new systems and booking tools.
• Genuine enthusiasm for travel and helping others.

Responsibilities

• Respond to client inquiries across email, phone and messaging channels.
• Support bookings with modifications, cancellations and special requests.
• Provide accurate information on destinations, documentation, and processes.
• Follow up to confirm travel plans and gather feedback after trips.
• Address concerns with empathy and efficiency to ensure satisfaction.

Skills

Communication skills

Customer service

Detail-oriented

Tech-savvy

Tools

Booking systems

CRM software

Job description

TravelWithSan is hiring a Customer Service Representative to guide clients through every stage of their journey, from planning to return home. You will ensure a seamless experience by assisting with travel arrangements, answering questions, and resolving challenges with professionalism.

Based in the United States, this remote role offers flexible hours, access to industry discounts, and opportunities for professional growth within a passionate travel team.