Remote Travel Concierge & Client Experience Specialist

Nova Travels; Phoenix (AZ); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Flexible scheduling options

Training and ongoing support

Opportunities for professional development

Access to travel-related perks and discounts

Supportive collaborative team environment

Job summary

Nova Travels is looking for a Travel Client Experience Specialist to support our travelers during the planning and preparation stages of their trips. In this role, you will help ensure clients feel informed and supported, delivering a positive customer experience.

The ideal candidate will have strong communication skills, attention to detail, and a passion for helping clients enjoy their travels. This is a remote position with flexible scheduling options and opportunities for professional development.

Qualifications

• Strong communication and interpersonal skills are essential.
• Customer service experience is helpful but not required.
• Must be organized with attention to detail.
• Comfortable using online tools and digital platforms is necessary.
• A passion for helping clients enjoy smooth travel experiences is a plus.

Responsibilities

• Communicate with clients via email, phone, and messaging platforms.
• Review travel plans and help confirm trip details with clients.
• Share helpful information about destinations and travel requirements.
• Follow up with travelers before departure to ensure everything is in place.
• Respond to client questions and escalate complex concerns when appropriate.

Skills

Strong communication and interpersonal skills

Customer service experience

Organized with attention to detail

Comfortable using online tools

Passion for helping clients

Job description

Nova Travels is looking for a Travel Client Experience Specialist to support our travelers during the planning and preparation stages of their trips. In this role, you will help ensure clients feel informed and supported, delivering a positive customer experience.

The ideal candidate will have strong communication skills, attention to detail, and a passion for helping clients enjoy their travels. This is a remote position with flexible scheduling options and opportunities for professional development.