Remote Travel Concierge & Client Experience Specialist

Nova Travels; Milwaukee (WI); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Remote position with flexible scheduling options

Training and ongoing support provided

Opportunities for professional development in the travel industry

Access to travel-related perks and discounts

Supportive and collaborative team environment

Job summary

Nova Travels is seeking a Travel Client Experience Specialist to support travelers throughout their trip planning and preparation. In this role, you will help clients feel informed and supported about their travel plans while delivering exemplary customer service.

Key responsibilities include communicating with clients, reviewing travel plans, and sharing helpful information. Ideal candidates possess strong communication skills and a passion for travel. This remote position offers flexible scheduling and opportunities for professional development.

Qualifications

• Strong communication and interpersonal skills.
• Customer service experience is helpful but not required.
• Organized with attention to detail.
• Comfortable using online tools and digital platforms.
• Passion for helping clients enjoy smooth travel experiences.

Responsibilities

• Communicate with clients via email, phone, and messaging platforms to provide assistance.
• Review travel plans and help confirm trip details with clients.
• Share information about destinations and travel requirements.
• Follow up with travelers before departure to ensure everything is in place.
• Respond to client questions and escalate complex concerns when appropriate.

Skills

Strong communication and interpersonal skills

Customer service experience

Organized with attention to detail

Comfortable using online tools and digital platforms

Passion for helping clients enjoy smooth travel experiences

Job description

Nova Travels is seeking a Travel Client Experience Specialist to support travelers throughout their trip planning and preparation. In this role, you will help clients feel informed and supported about their travel plans while delivering exemplary customer service.

Key responsibilities include communicating with clients, reviewing travel plans, and sharing helpful information. Ideal candidates possess strong communication skills and a passion for travel. This remote position offers flexible scheduling and opportunities for professional development.