Remote Travel Concierge & Client Experience Specialist

Nova Travels; Cleveland (OH); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Travel discounts

Job summary

Nova Travels is seeking a Travel Client Experience Specialist to support travelers through planning and preparation, ensuring they feel informed and confident about their trips.

You will answer questions, confirm trip details, share destination information, and follow up before departure to ensure everything is in place. This role is remote with flexible scheduling and ongoing support.

Qualifications

• Excellent communication and interpersonal skills.
• Customer service experience helpful but not required.
• Organized with attention to detail.
• Comfortable using online tools and digital platforms.
• Passionate about helping clients enjoy smooth travel experiences.
• Remote position with flexible scheduling options.
• Training and ongoing support provided.
• Opportunities for professional development in travel industry.
• Access to travel-related perks and discounts.
• Supportive and collaborative team environment.

Responsibilities

• Communicate with clients via email, phone, and messaging to provide assistance and guidance.
• Review travel plans and confirm trip details with clients.
• Share information about destinations, travel requirements, and agency processes.
• Follow up with travelers before departure to ensure everything is in place.
• Respond to client questions and escalate complex concerns when appropriate

Skills

Communication

Interpersonal skills

Organized

Attention to detail

Digital platforms

Remote work

Job description

Nova Travels is seeking a Travel Client Experience Specialist to support travelers through planning and preparation, ensuring they feel informed and confident about their trips.

You will answer questions, confirm trip details, share destination information, and follow up before departure to ensure everything is in place. This role is remote with flexible scheduling and ongoing support.