Remote Travel Concierge & Client Experience Specialist

Nova Travels; Savannah (GA); On-site; USD 35,000 - 50,000; Full time

Benefits offered by this job

Remote position with flexible scheduling options

Training and ongoing support provided

Opportunities for professional development

Access to travel-related perks and discounts

Supportive and collaborative team environment

Job summary

Nova Travels is looking for a Travel Client Experience Specialist to guide clients in planning and preparing for their trips. This role ensures clients feel informed and supported, all while delivering a positive customer experience.

You will communicate with clients through various platforms and assist with travel plans, while also following up to confirm details before departure. Ideal candidates possess strong communication skills and have a passion for enhancing travel experiences.

Enjoy perks such as a remote position, flexible scheduling, training, and access to travel-related discounts.

Qualifications

• Customer service experience is helpful but not required.
• Passion for helping clients enjoy smooth travel experiences.

Responsibilities

• Communicate with clients via email, phone, and messaging platforms.
• Review travel plans and help confirm trip details.
• Share helpful information about destinations and travel requirements.
• Follow up with travelers before departure.
• Respond to client questions and escalate concerns when appropriate.

Skills

Strong communication and interpersonal skills

Organized with attention to detail

Comfortable using online tools and digital platforms

Job description

Nova Travels is looking for a Travel Client Experience Specialist to guide clients in planning and preparing for their trips. This role ensures clients feel informed and supported, all while delivering a positive customer experience.

You will communicate with clients through various platforms and assist with travel plans, while also following up to confirm details before departure. Ideal candidates possess strong communication skills and have a passion for enhancing travel experiences.

Enjoy perks such as a remote position, flexible scheduling, training, and access to travel-related discounts.