Remote Travel Concierge & Client Experience Specialist

Nova Travels; Corpus Christi (TX); On-site; USD 40,000 - 50,000; Full time

Benefits offered by this job

Remote position with flexible scheduling options

Training and ongoing support provided

Opportunities for professional development

Access to travel-related perks and discounts

Supportive and collaborative team environment

Job summary

Nova Travels is seeking a Travel Client Experience Specialist to assist travelers during trip planning. You will ensure clients are informed and confident in their travel arrangements, fostering a positive customer experience.

The ideal candidate should possess strong communication skills and be detail-oriented. This remote role offers flexible scheduling, training support, and opportunities for professional development in the travel industry.

Qualifications

• Strong communication and interpersonal skills required.
• Customer service experience is helpful but not required.
• Organized with attention to detail.
• Comfortable using online tools and digital platforms.
• Passion for helping clients enjoy smooth travel experiences.

Responsibilities

• Communicate with clients via email, phone, and messaging platforms.
• Review travel plans and confirm trip details.
• Share helpful information about destinations and travel requirements.
• Follow up with travelers before departure.
• Respond to client questions and escalate complex concerns.

Skills

Strong communication and interpersonal skills

Customer service experience

Organized with attention to detail

Comfortable using online tools and digital platforms

Passion for helping clients

Job description

Nova Travels is seeking a Travel Client Experience Specialist to assist travelers during trip planning. You will ensure clients are informed and confident in their travel arrangements, fostering a positive customer experience.

The ideal candidate should possess strong communication skills and be detail-oriented. This remote role offers flexible scheduling, training support, and opportunities for professional development in the travel industry.