Remote Travel Concierge & Client Experience Specialist

Rudybtravel; Edinburg (TX); Remote; USD 20,664,000 - 30,307,200; Full time

Benefits offered by this job

100% remote work environment

Professional growth opportunities

Travel perks and industry-related-dis

Ongoing training and development

Job summary

Rudyb Travel is hiring a Remote Travel Customer Service Representative to support clients throughout their travel journey. You will handle bookings, changes, and post-trip follow-ups, delivering a seamless and personalized experience. This is ideal for detail-oriented, service-driven professionals with a passion for travel.

You will work 100% remotely with opportunities for growth, access to travel perks, and ongoing training within a collaborative team culture.

Qualifications

• Excellent verbal and written communication skills.
• Customer service experience (travel, hospitality, or service-related experience preferred)
• Strong organizational skills and attention to detail
• Comfortable using technology and learning new systems and booking platforms
• Reliable, proactive, and able to manage multiple client requests efficiently
• Genuine interest in travel and helping clients plan memorable experiences

Responsibilities

• Respond promptly and professionally to client inquiries via phone, email, and messaging platforms
• Assist with luxury and leisure travel bookings, including changes, cancellations, and special requests
• Provide accurate and timely information regarding destinations, travel requirements, and agency policies
• Coordinate booking details and confirm itineraries to ensure accuracy and client satisfaction
• Proactively follow up with clients before and after travel to ensure a positive experience
• Address client concerns with empathy, professionalism, and solution-oriented thinking
• Maintain accurate documentation and update booking systems as required

Skills

Verbal communication

Written communication

Customer service

Travel knowledge

Organizational skills

Tech proficiency

Job description

Rudyb Travel is hiring a Remote Travel Customer Service Representative to support clients throughout their travel journey. You will handle bookings, changes, and post-trip follow-ups, delivering a seamless and personalized experience. This is ideal for detail-oriented, service-driven professionals with a passion for travel.

You will work 100% remotely with opportunities for growth, access to travel perks, and ongoing training within a collaborative team culture.