Remote Travel Concierge & Customer Experience Specialist

Rudybtravel; Hillsboro (OR); Remote; USD 40,000 - 60,000; Full time

Benefits offered by this job

100% remote work

Career growth opportunities

Travel perks & discounts

Ongoing training & development

Job summary

Rudyb Travel is seeking a Travel Customer Service Representative (Remote) to support clients during every travel stage. You will be the trusted point of contact from booking to post-trip follow-up, ensuring a seamless, personalized experience.

This client-facing role suits detail-oriented, service-driven individuals who are passionate about travel, hospitality, and delivering exceptional customer experiences.

Qualifications

• Excellent verbal and written communication skills.
• Customer service experience (travel, hospitality or service-related preferred).
• Strong organizational skills and attention to detail.
• Comfortable using technology and booking platforms.
• Reliable, proactive, and able to manage multiple client requests efficiently.
• Genuine interest in travel and helping clients plan memorable experiences.

Responsibilities

• Respond promptly and professionally to client inquiries via phone, email, and messaging platforms.
• Assist with luxury and leisure travel bookings, including changes, cancellations, and special requests.
• Provide accurate and timely information regarding destinations, travel requirements, and agency policies.
• Coordinate booking details and confirm itineraries to ensure accuracy and client satisfaction.
• Proactively follow up with clients before and after travel to ensure a positive experience.
• Address client concerns with empathy, professionalism, and solution-oriented thinking.
• Maintain accurate documentation and update booking systems as required.

Skills

Excellent verbal communication

Written communication

Customer service experience

Organizational skills

Technology fluency

Reliability & proactivity

Interest in travel

Job description

Rudyb Travel is seeking a Travel Customer Service Representative (Remote) to support clients during every travel stage. You will be the trusted point of contact from booking to post-trip follow-up, ensuring a seamless, personalized experience.

This client-facing role suits detail-oriented, service-driven individuals who are passionate about travel, hospitality, and delivering exceptional customer experiences.