Remote Travel Concierge & Client Experience Specialist

Rudybtravel; Farmington Hills (MI); Remote; USD 36,000 - 52,000; Full time

Benefits offered by this job

Remote work

Travel perks

Industry discounts

Training & development

Job summary

Rudyb Travel is seeking a Remote Travel Customer Service Representative to support clients throughout every stage of their travel journey. In this client-facing role, you will be the trusted contact from initial booking through post-trip follow-up, ensuring a seamless, personalized experience.

The role emphasizes attention to detail, service orientation, and a passion for travel, hospitality, and delivering exceptional customer experiences.

Qualifications

• Excellent verbal and written communication skills.
• Customer service experience (travel, hospitality, or service-related experience preferred).
• Strong organizational skills and attention to detail.
• Comfortable using technology and learning new systems and booking platforms.
• Reliable, proactive, and able to manage multiple client requests efficiently.

Responsibilities

• Respond promptly and professionally to client inquiries via phone, email, and messaging platforms.
• Assist with luxury and leisure travel bookings, including changes, cancellations, and special requests.
• Provide accurate and timely information regarding destinations, travel requirements, and agency policies.
• Coordinate booking details and confirm itineraries to ensure accuracy and client satisfaction.
• Proactively follow up with clients before and after travel to ensure a positive experience.
• Address client concerns with empathy, professionalism, and solution-oriented thinking.
• Maintain accurate documentation and update booking systems as required.

Skills

Communication skills

Customer service

Organizational skills

Tech-savvy

Multitasking

Tools

Booking platforms

Job description

Rudyb Travel is seeking a Remote Travel Customer Service Representative to support clients throughout every stage of their travel journey. In this client-facing role, you will be the trusted contact from initial booking through post-trip follow-up, ensuring a seamless, personalized experience.

The role emphasizes attention to detail, service orientation, and a passion for travel, hospitality, and delivering exceptional customer experiences.