Remote Travel Concierge & Service Specialist

Rudybtravel; Bowie (MD); Remote; USD 24,796 - 30,307; Full time

Benefits offered by this job

100% remote work environment

Professional growth opportunities

Travel perks and discounts

Training and development

Job summary

Rudyb Travel is seeking a Travel Customer Service Representative (Remote) to support clients through every stage of their travel journey, from initial booking through post-trip follow-up, ensuring a seamless, personalized experience.

This 100% remote role is ideal for detail-oriented, service-driven individuals who are passionate about travel and hospitality, with opportunities for growth, access to travel perks, and a collaborative team culture.

Qualifications

• Excellent verbal and written communication skills.
• Customer service experience in travel, hospitality, or service-related role preferred.
• Strong organizational skills and attention to detail.
• Comfortable using technology and learning new booking platforms.
• Reliable, proactive, and able to manage multiple client requests.
• Genuine interest in travel and helping clients plan memorable experiences.

Responsibilities

• Respond promptly and professionally to client inquiries via phone, email, and messaging platforms.
• Assist with luxury and leisure travel bookings, including changes, cancellations, and special requests.
• Provide accurate information regarding destinations, requirements, and agency policies.
• Coordinate booking details and confirm itineraries to ensure accuracy and client satisfaction.
• Proactively follow up with clients before and after travel to ensure a positive experience.
• Address client concerns with empathy, professionalism, and solution-oriented thinking.

Skills

Verbal and written communication

Customer service experience

Organization

Tech-savvy / learning new systems

Reliability / proactive

Interest in travel

Job description

Rudyb Travel is seeking a Travel Customer Service Representative (Remote) to support clients through every stage of their travel journey, from initial booking through post-trip follow-up, ensuring a seamless, personalized experience.

This 100% remote role is ideal for detail-oriented, service-driven individuals who are passionate about travel and hospitality, with opportunities for growth, access to travel perks, and a collaborative team culture.