Remote Travel Concierge & Client Experience Lead

Departuretravels; Allen (TX); On-site; USD 40,000 - 55,000; Full time

Benefits offered by this job

Remote work

Flexible schedule

Work from anywhere

Job summary

Departure Travel is seeking a motivated customer service travel advisor to support clients through every stage of the journey from planning to post-trip follow-up. This remote role emphasizes responsiveness, organization, and clear communication to ensure seamless experiences for travelers.

You will guide inquiries, provide destination information, and help clients select options while maintaining accurate records and strong relationships.

Qualifications

• Experience in customer service and travel planning.
• Strong communication and organizational skills.
• Ability to manage client inquiries and travel options.

Responsibilities

• Guide clients through every stage of the travel planning process.
• Assist with trip inquiries, destination information, and travel options.
• Provide professional and timely communication throughout the booking experience.
• Follow up with clients to confirm travel plans and ensure satisfaction.
• Respond to client emails, phone calls, and messages in a professional manner.
• Support clients with travel modifications, cancellations, and updates.
• Maintain positive relationships through empathy, patience, and efficiency.
• Deliver exceptional customer service while creating a stress-free experience for travelers.
• Provide up-to-date information regarding destinations, travel documentation, and agency processes.
• Maintain organized client records and communication.
• Ensure accuracy and attention to detail with travel information and scheduling.
• Gather post-trip feedback to help improve the client experience.

Skills

Customer service

Communication

Organization

Travel planning

Job description

Departure Travel is seeking a motivated customer service travel advisor to support clients through every stage of the journey from planning to post-trip follow-up. This remote role emphasizes responsiveness, organization, and clear communication to ensure seamless experiences for travelers.

You will guide inquiries, provide destination information, and help clients select options while maintaining accurate records and strong relationships.