Remote Travel Concierge & Client Experience Pro

Departuretravels; Boston (MA); Remote; USD 42,000 - 56,000; Full time

Job summary

Departure Travel is seeking a Customer Service Travel Advisor to join our remote team. The Lead Travel Agent / Travel Assistant will support clients through all stages of travel planning, from inquiries to post-trip follow-ups, delivering professional communication and organized service.

Ideal candidates will excel in customer service, travel coordination, and collaborative teamwork in a flexible, work-from-anywhere setting.

Qualifications

• Excellent customer service and communication skills.
• Strong organization and attention to detail.
• Proficient travel planning and coordination abilities.

Responsibilities

• Guide clients through every stage of the travel planning process.
• Respond to client emails, phone calls, and messages professionally.
• Provide up-to-date travel information and documentation details to clients.
• Maintain organized client records and scheduling communications.
• Collaborate with team in a remote environment and be flexible with evening availability when needed.

Job description

Departure Travel is seeking a Customer Service Travel Advisor to join our remote team. The Lead Travel Agent / Travel Assistant will support clients through all stages of travel planning, from inquiries to post-trip follow-ups, delivering professional communication and organized service.

Ideal candidates will excel in customer service, travel coordination, and collaborative teamwork in a flexible, work-from-anywhere setting.