Remote Travel Concierge & Client Experience Lead

Departuretravels; Atlanta (GA); On-site; USD 42,000 - 64,000; Full time

Job summary

Departure Travel is seeking a motivated, detail-oriented Lead Travel Agent / Travel Assistant to support clients through every stage of their travel journey in a remote team. You will handle inquiries, provide destination information, manage bookings, and communicate professionally to ensure a seamless, stress-free travel experience while collaborating with colleagues across time zones.

This flexible remote position emphasizes organization, responsiveness, and customer care, with a focus on

Qualifications

• Experience in customer service and travel planning.
• Ability to communicate professionally via email and phone.
• Comfort with remote collaboration and travel industry tools.

Responsibilities

• Guide clients through every stage of the travel planning process.
• Assist with trip inquiries, destination information, and travel options.
• Provide professional and timely communication throughout the booking experience.
• Follow up with clients to confirm travel plans and ensure satisfaction.

Skills

Customer service

Communication

Organization

Travel planning

Job description

Departure Travel is seeking a motivated, detail-oriented Lead Travel Agent / Travel Assistant to support clients through every stage of their travel journey in a remote team. You will handle inquiries, provide destination information, manage bookings, and communicate professionally to ensure a seamless, stress-free travel experience while collaborating with colleagues across time zones.

This flexible remote position emphasizes organization, responsiveness, and customer care, with a focus on