Remote Travel Concierge & Client Experience

Nova Travels; Jacksonville (FL); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Travel perks and discounts

Job summary

Nova Travels is seeking a Travel Client Experience Specialist to support travelers through planning and preparation, ensuring clients feel informed and confident about their trips. You will assist via email, phone, and messaging, review plans, and share destination information to enhance their travel experience.

Ideal candidates are strong communicators with a service mindset, organized and detail-oriented, and comfortable with online tools.

Qualifications

• Excellent communication and interpersonal skills.
• Customer service experience is helpful but not required.
• Organized with attention to detail.
• Comfortable using online tools and digital platforms.

Responsibilities

• Communicate with clients via email, phone, and messaging platforms to provide assistance and guidance.
• Review travel plans and help confirm trip details with clients.
• Share information about destinations, travel requirements, and agency processes.
• Follow up with travelers before departure to ensure everything is in place.
• Respond to client questions and escalate complex concerns when appropriate.

Skills

Strong communication

Customer service experience

Organized with attention to detail

Tech-savvy / online tools

Remote work readiness

Job description

Nova Travels is seeking a Travel Client Experience Specialist to support travelers through planning and preparation, ensuring clients feel informed and confident about their trips. You will assist via email, phone, and messaging, review plans, and share destination information to enhance their travel experience.

Ideal candidates are strong communicators with a service mindset, organized and detail-oriented, and comfortable with online tools.