Remote Travel Concierge — Bookings & Support

Kopp Travels; Austin (TX); On-site; USD 34,000 - 46,000; Full time

Benefits offered by this job

Remote work

Flexible scheduling

Travel perks

Growth opportunities

Job summary

Kopp Travels in Austin, TX seeks a Travel Customer Representative to support clients from booking through return. You will handle inquiries, bookings, changes, and provide destination information with a focus on exceptional service.

The ideal candidate has strong communication, a background in customer service, and comfort with travel tech. This fully remote role offers flexible scheduling and opportunities for growth within the agency.

Qualifications

• Excellent verbal and written communication skills.
• Strong customer service experience, preferably in travel or hospitality.
• Organized, dependable, and proactive with a high attention to detail.
• Comfortable with technology and quick to learn booking platforms and systems.

Responsibilities

• Respond promptly and professionally to client inquiries via email, phone, and messaging platforms.
• Assist with travel bookings, changes, cancellations, and special requests.
• Provide accurate information about destinations, travel documents, and agency policies.
• Follow up with clients to confirm trip details and satisfaction.
• Handle concerns or complaints with empathy and problem-solving skills.

Skills

Communication

Customer Service

Organization

Tech-savvy

Education

No specific degree required

Tools

Booking platforms

Job description

Kopp Travels in Austin, TX seeks a Travel Customer Representative to support clients from booking through return. You will handle inquiries, bookings, changes, and provide destination information with a focus on exceptional service.

The ideal candidate has strong communication, a background in customer service, and comfort with travel tech. This fully remote role offers flexible scheduling and opportunities for growth within the agency.