Remote Travel Concierge: Booking & Support Pro

Kopp Travels; San Jose (CA); On-site; USD 30,000 - 47,000; Full time

Benefits offered by this job

Remote work (100% - flexible)

Growth opportunities

Travel perks

Ongoing training

Job summary

Kopp Travels is seeking a Travel Customer Representative to support clients from booking through return. You will respond to inquiries, assist with bookings, provide destination information, and ensure satisfaction throughout the travel journey.

The role emphasizes excellent communication, organized service, and tech-savviness to navigate booking platforms. Remote work with training and growth potential offered.

Qualifications

• Excellent verbal and written communication skills.
• Strong customer service experience (preferably in travel or hospitality).
• Organized, dependable, and proactive with a high attention to detail.
• Comfortable with technology and quick to learn booking platforms and systems.
• Passion for travel and helping others plan unforgettable experiences.

Responsibilities

• Respond promptly and professionally to client inquiries via email, phone, and messaging platforms.
• Assist with travel bookings, changes, cancellations, and special requests.
• Provide accurate information about destinations, travel documents, and agency policies.
• Follow up with clients to confirm trip details and satisfaction.
• Handle concerns or complaints with empathy and problem-solving skills.

Skills

Verbal and written communication

Customer service experience

Organized and proactive

Tech-savvy with booking platforms

Passion for travel

Tools

Booking platforms

Job description

Kopp Travels is seeking a Travel Customer Representative to support clients from booking through return. You will respond to inquiries, assist with bookings, provide destination information, and ensure satisfaction throughout the travel journey.

The role emphasizes excellent communication, organized service, and tech-savviness to navigate booking platforms. Remote work with training and growth potential offered.