Remote Travel Planner & Concierge

Jones Express Travel; Philadelphia (Philadelphia County); On-site; USD 42,000 - 68,000; Full time

Benefits offered by this job

Remote flexibility

Travel perks & discounts

Career growth & training

Community of travelers

Job summary

Jones Express Travel is seeking a Remote Travel Specialist to guide clients from planning to safe return, delivering seamless, stress-free travel arrangements and exceptional service.

You will answer inquiries across channels, assist with bookings and changes, and provide accurate destination information while maintaining a proactive, detail-oriented approach and embracing a virtual, flexible work environment.

Qualifications

• Excellent written and verbal communication skills.
• Experience in customer service, preferably travel, tourism, or hospitality.
• High attention to detail and strong organizational habits.
• Proactive mindset with ability to learn new systems quickly.
• Genuine enthusiasm for travel and helping others create memorable experiences.

Responsibilities

• Respond to client inquiries across email, phone, and messaging in a timely, professional manner.
• Support clients with booking modifications, cancellations, and special travel requests.
• Provide accurate information regarding destinations, travel documents, and agency processes.
• Follow up with clients to confirm travel plans and gather post-trip feedback.
• Address concerns with empathy and efficiency to ensure client satisfaction.
• Embrace remote flexibility and work from anywhere with hours that fit your lifestyle.
• Highlight exclusive travel perks and access to industry discounts for clients.
• Engage in ongoing training and support from a dedicated team for professional growth.
• Be part of a passionate community focused on making travel dreams a reality.

Skills

Excellent communication

Travel customer service

Attention to detail

Organizational skills

Proactive mindset

Tech-savvy

Enthusiasm for travel

Booking tools

Tools

Booking software

Job description

Jones Express Travel is seeking a Remote Travel Specialist to guide clients from planning to safe return, delivering seamless, stress-free travel arrangements and exceptional service.

You will answer inquiries across channels, assist with bookings and changes, and provide accurate destination information while maintaining a proactive, detail-oriented approach and embracing a virtual, flexible work environment.