Remote Travel Client Support Pro

Kopp Travels; Houston (TX); On-site; USD 35,000 - 50,000; Full time

Benefits offered by this job

Travel perks and exclusive industry discounts

Supportive team environment with ongoing training and guidance

Opportunities for growth within the agency

Job summary

Kopp Travels is seeking a reliable and service-driven Travel Client Support Specialist to provide assistance throughout clients' travel journeys. This role offers 100% remote flexibility with opportunities for growth and includes travel perks.

The ideal candidate should possess excellent communication skills, a detail-oriented nature, and a passion for travel. Responsibilities include responding to client inquiries, assisting with bookings, and ensuring overall client satisfaction.

Qualifications

• Customer service experience (travel or hospitality experience is a plus, but not required).
• Organized, dependable, and detail-oriented.
• Comfortable using technology and learning booking platforms and systems.

Responsibilities

• Respond promptly and professionally to client inquiries via email, phone, and messaging platforms.
• Assist with travel bookings, changes, cancellations, and special requests.
• Provide accurate information about destinations, travel requirements, and agency policies.
• Follow up with clients to confirm trip details and overall satisfaction.
• Handle questions or concerns with empathy, professionalism, and strong problem-solving skills.

Skills

Excellent written and verbal communication skills

Customer service experience

Organized, dependable, and detail-oriented

Comfortable using technology

Passionate about travel

Job description

Kopp Travels is seeking a reliable and service-driven Travel Client Support Specialist to provide assistance throughout clients' travel journeys. This role offers 100% remote flexibility with opportunities for growth and includes travel perks.

The ideal candidate should possess excellent communication skills, a detail-oriented nature, and a passion for travel. Responsibilities include responding to client inquiries, assisting with bookings, and ensuring overall client satisfaction.