Remote Travel Care Lead - VIP & Global Itineraries

American Express Global Business Travel; Olympia (WA); Remote; USD 46,000 - 86,000; Full time

Benefits offered by this job

Flexible benefits

Travel perks

Skills development

Job summary

Amex GBT seeks positive, energetic travel counselors to deliver end-to-end travel services from home in a fast-paced, white-glove environment. Candidates should be proficient with global air, hotel, rail, and ground bookings and maintain high standards of service.

Ideal candidates have 5+ years in travel consulting and customer service, with strong GDS and O365 skills, and a collaborative, proactive mindset. Weekend shifts and 24/7 operations are part of the role.

Qualifications

• 5+ years of Travel Consultant and Customer Service experience.
• Advanced knowledge of global points of sale and international routings.
• Proficiency in Native GDS (Sabre or Amadeus) and O365 products.
• Professional communication and high attention to detail.
• Ability to multitask in fast-paced environments and follow through.

Responsibilities

• Frontline travel counselor support and policy guidance.
• Prioritize workload to meet customer SLAs.
• Train and monitor quality of service delivery.
• Build strong relationships with team, leaders, clients, and suppliers.
• Resolve disruptions, escalations, and complex fare issues.
• Provide feedback through coaching sessions and updates.

Skills

Travel counselor

GDS Sabre/Amadeus

O365

Customer service

Tools

Sabre or Amadeus

Job description

Amex GBT seeks positive, energetic travel counselors to deliver end-to-end travel services from home in a fast-paced, white-glove environment. Candidates should be proficient with global air, hotel, rail, and ground bookings and maintain high standards of service.

Ideal candidates have 5+ years in travel consulting and customer service, with strong GDS and O365 skills, and a collaborative, proactive mindset. Weekend shifts and 24/7 operations are part of the role.