Remote Lead Travel Counselor – VIP & Entertainment

American Express Global Business Travel; Annapolis (MD); À distance; USD 46 000 - 86 000; Plein temps

Avantages offerts par ce poste

Flexible benefits

Travel perks

Skills development

Inclusion programs

Résumé du poste

American Express Global Business Travel is seeking positive, energetic travel counselors to join our Traveler Care Team. This role delivers end-to-end travel services from a home-based setting, supporting a fast-paced environment with white-glove customer care.

You’ll work on global air, hotel, rail, and ground bookings while collaborating with team members to meet SLAs and client expectations. The position requires 5+ years in travel consulting and customer service, proficiency in GDS systems

Qualifications

• 5+ years of Travel Consultant and Customer Service experience.

Responsabilités

• Frontline travel counselor support; guide team on policy, ticketing, customer service.
• Prioritize workload and direct team to ensure contracted SLAs are achieved.
• Training and quality monitoring to ensure high level of service delivery.
• Build strong relationships and communicate with team, leaders, clients, coordinators and suppliers.
• Resolve disruptions, escalations, exchanges, waitlists, and complex fare issues.
• Provides feedback via one-on-one and mini-coaching sessions as needed

Connaissances

Travel consultant experience

Customer service experience

GDS Sabre/Amadeus

O365 proficiency

Strong communication

Outils

Sabre

Amadeus

Office 365

Description du poste

American Express Global Business Travel is seeking positive, energetic travel counselors to join our Traveler Care Team. This role delivers end-to-end travel services from a home-based setting, supporting a fast-paced environment with white-glove customer care.

You’ll work on global air, hotel, rail, and ground bookings while collaborating with team members to meet SLAs and client expectations. The position requires 5+ years in travel consulting and customer service, proficiency in GDS systems