Senior Global Travel Concierge — Remote & VIP

American Express Global Business Travel; Topeka (KS); Remote; USD 46,000 - 86,000; Full time

Benefits offered by this job

Flexible benefits program

Travel perks

Skills development access

Inclusion initiatives

Job summary

American Express Global Business Travel is seeking positive, energetic travel counselors to join our Global Entertainment Hub. This Traveler Care Team delivers end-to-end, full-scope travel services from home, with a fast-paced environment and high-quality service expectations.

Qualified candidates will have 5+ years in travel consultation and customer service, strong GDS and POS knowledge, and excellent communication.

Qualifications

• 5+ years of Travel Consultant and Customer Service experience.
• Advanced knowledge of global points of sale and international routings.
• Proficiency in Native GDS (Sabre or Amadeus) and O365 products.

Responsibilities

• Frontline travel counselor support; guide team on policy, ticketing, customer service.
• Prioritize workload and direct team to meet contracted SLAs.
• Training and quality monitoring to ensure high service delivery.
• Build strong relationships and communicate effectively with team, leaders, clients, coordinators, and suppliers.
• Resolve disruptions, escalations, exchanges, waitlists, and complex fare issues.

Skills

Travel Counselor

Customer Service

Global POS & routings

GDS knowledge

O365

Tools

Sabre

Amadeus

O365

Job description

American Express Global Business Travel is seeking positive, energetic travel counselors to join our Global Entertainment Hub. This Traveler Care Team delivers end-to-end, full-scope travel services from home, with a fast-paced environment and high-quality service expectations.

Qualified candidates will have 5+ years in travel consultation and customer service, strong GDS and POS knowledge, and excellent communication.