Senior Travel Counselor - Global VIP & 24/7 Support

American Express Global Business Travel; Trenton (NJ); Remoto; USD 46.000 - 86.000; Tempo pieno

Vantaggi offerti da questo lavoro

Flexible benefits

Travel perks

Develop skills via learning platform

Inclusion and belonging

Descrizione del lavoro

American Express Global Travel is seeking positive, energetic travel counselors to join our Traveler Care Team. You will deliver end-to-end, white-glove travel services from home, handling global air, hotel, rail, and ground bookings in a fast-paced environment.

The role requires strong communication, proactive problem solving, and teamwork with leaders, clients, and suppliers. Weekend shifts and shift flexibility are required in our 24/7 operations; base US salary ranges from $46,200 to $85,800.

Competenze

• 5+ years of Travel Consultant and Customer Service experience.
• Advanced knowledge of global points of sale, and international routings.
• Proficiency in Native GDS (Sabre or Amadeus) and O365 products.
• Professional communication and high attention to detail.

Mansioni

• Frontline travel counselor support; guide team on policy, ticketing, customer service.
• Prioritize workload, and direct team to ensure customer contracted SLAs are achieved.
• Training and quality monitoring to ensure high level of service delivery is adhered to.
• Build strong relationships and communicate effectively with your team, leaders, clients, coordinators, and suppliers.
• Resolve disruptions, escalations, exchanges, waitlists, and complex fare issues.
• Provides feedback via one-on-one and mini-coaching sessions as needed
• Communicate effectively; sharing knowledge, industry and policy updates regularly
• Creates and maintains training, and reference materials
• Customer Service research and resolution
• Book and accurately manage global point of sale air, hotel, rail, and ground travel bookings.

Conoscenze

Customer service

Communication

Multitasking

Teamwork

Proactive problem solving

Policy knowledge

Strumenti

Sabre

Amadeus

O365

Descrizione del lavoro

American Express Global Travel is seeking positive, energetic travel counselors to join our Traveler Care Team. You will deliver end-to-end, white-glove travel services from home, handling global air, hotel, rail, and ground bookings in a fast-paced environment.

The role requires strong communication, proactive problem solving, and teamwork with leaders, clients, and suppliers. Weekend shifts and shift flexibility are required in our 24/7 operations; base US salary ranges from $46,200 to $85,800.