Senior Travel Concierge Lead (Remote, 24/7 Support)

American Express Global Business Travel; Hartford (CT); Remote; USD 46,000 - 86,000; Full time

Benefits offered by this job

Flexible benefits

Travel perks

Professional development

Job summary

Amex GBT is seeking travel counselors for its Global Entertainment Hub. The team delivers end-to-end travel services from a home-based setup. Ideal candidates are proactive, organized, and capable of high-quality, white-glove service in a fast-paced environment.

Experience in entertainment, news, sports, production, VIP or publicity travel is a plus. The role requires weekend shifts with 24/7 operations.

Qualifications

• 5+ years of Travel Consultant and Customer Service experience.
• Advanced knowledge of global points of sale and international routings.
• Proficiency in Native GDS (Sabre or Amadeus) and O365 products.
• Professional communication and high attention to detail.

Responsibilities

• Frontline travel counselor support; guide team on policy, ticketing, customer service.
• Prioritize workload and direct team to meet contracted SLAs.
• Training and quality monitoring to ensure high service delivery.
• Build strong relationships with team, leaders, clients, coordinators, and suppliers.
• Resolve disruptions, escalations, exchanges, waitlists, and complex fare issues.
• Provide feedback via one-to-one and mini-coaching sessions.

Skills

Travel Counselor experience

Customer Service

Policy & Ticketing knowledge

Communication skills

Multitasking

Tools

Sabre

Amadeus

O365

Job description

Amex GBT is seeking travel counselors for its Global Entertainment Hub. The team delivers end-to-end travel services from a home-based setup. Ideal candidates are proactive, organized, and capable of high-quality, white-glove service in a fast-paced environment.

Experience in entertainment, news, sports, production, VIP or publicity travel is a plus. The role requires weekend shifts with 24/7 operations.