Lead Travel Counselor - Remote, 24/7 Elite Support

American Express Global Business Travel; Denver (CO); Remote; USD 46.000 - 86.000; Vollzeit

Benefits dieser Stelle

Flexible benefits

Travel perks

Learning courses access

Inclusive culture

Zusammenfassung

American Express Global Business Travel is seeking experienced travel counselors to join its Traveler Care Team. You will provide end-to-end, white-glove travel services from a home-based setting, handling policy guidance, ticketing, and high-touch support in a fast-paced environment.

The role emphasizes proactive communication, problem resolution of disruptions and fare issues, and collaboration with teammates, clients, coordinators, and suppliers.

Qualifikationen

• 5+ years in Travel Consultant and Customer Service.
• Advanced knowledge of global POS and international routings.
• Proficiency in Sabre or Amadeus GDS and Office 365.
• Strong written and verbal communication with high attention to detail.
• Ability to multitask in fast-paced environments and follow through.

Aufgaben

• Frontline travel counselor support; guide team on policy, ticketing, customer service.
• Prioritize workload and direct team to meet customer SLAs.
• Training and quality monitoring to ensure service delivery.
• Build relationships with team, leaders, clients, coordinators, and suppliers.
• Resolve disruptions, escalations, exchanges, waitlists, and fare issues.
• Provide feedback via coaching sessions.
• Share knowledge on industry and policy updates.
• Create and maintain training materials.
• Customer service research and resolution.
• Book and manage global air, hotel, rail, and ground travel bookings.

Kenntnisse

Travel consulting

Customer service

Global POS knowledge

International routing

Sabre

Amadeus

Office 365

Communication skills

Detail oriented

Team player

Entertainment travel

Tools

GDS proficiency

Jobbeschreibung

American Express Global Business Travel is seeking experienced travel counselors to join its Traveler Care Team. You will provide end-to-end, white-glove travel services from a home-based setting, handling policy guidance, ticketing, and high-touch support in a fast-paced environment.

The role emphasizes proactive communication, problem resolution of disruptions and fare issues, and collaboration with teammates, clients, coordinators, and suppliers.