Senior Travel Counselor & Team Lead (Remote)

American Express Global Business Travel; Bismarck (ND); Remote; USD 46.000 - 86.000; Vollzeit

Benefits dieser Stelle

Flexible benefits

Travel perks

Zusammenfassung

American Express Global Business Travel seeks experienced travel counselors to deliver end-to-end, white-glove travel services from home in the United States. The role requires handling complex bookings, policy guidance, and rapid issue resolution in a fast-paced environment.

Strong GDS (Sabre/Amadeus) and Office 365 skills are essential, with 5+ years in travel and customer service. You will support global entertainment hub customers, collaborate with teams, and maintain high service levels

Qualifikationen

• 5+ years of Travel Consultant and Customer Service experience.
• Advanced knowledge of global points of sale and international routings.
• Proficiency in Native GDS (Sabre or Amadeus) and O365 products.
• Professional communication (written and verbal) and high attention to detail.
• Resolves customer issues quickly and independently.
• Ability to multitask in fast-paced environments and follow through.
• Commitment to integrity, accountability, and teamwork.

Aufgaben

• Frontline travel counselor support; guide team on policy, ticketing, customer service.
• Prioritize workload and direct team to meet contracted SLAs.
• Training and quality monitoring to ensure high service delivery.
• Build relationships and communicate effectively with team, leaders, clients, coordinators, suppliers.
• Resolve disruptions, escalations, exchanges, waitlists, and complex fare issues.
• Provide feedback via coaching sessions and knowledge sharing.
• Create and maintain training and reference materials.
• Conduct customer service research and resolution.
• Book and manage global air, hotel, rail, and ground bookings accurately.

Kenntnisse

Travel industry experience

Customer service

GDS Sabre/Amadeus

O365

Global POS knowledge

Tools

Sabre

Amadeus

Office 365

Jobbeschreibung

American Express Global Business Travel seeks experienced travel counselors to deliver end-to-end, white-glove travel services from home in the United States. The role requires handling complex bookings, policy guidance, and rapid issue resolution in a fast-paced environment.

Strong GDS (Sabre/Amadeus) and Office 365 skills are essential, with 5+ years in travel and customer service. You will support global entertainment hub customers, collaborate with teams, and maintain high service levels