Remote Travel Care Coordinator — Planning & Support

Excitingtravelnow

Port Angeles (WA)

Remote

USD 42,000 - 54,000

Full time

14 days+

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Benefits offered by this job

Training and mentorship

Flexible remote work

Advancement opportunities

Job summary

Excitingtravelnow is seeking a Customer Care Coordinator to guide travelers through planning, answer inquiries, and coordinate itineraries. You will build strong client relationships, document communications, and maintain high service standards in a flexible remote setup.

The role emphasizes customer service, proactive follow-up, and comfortable use of online platforms. Remote work options are available, with opportunities for growth within the travel services team.

Qualifications

Strong customer service and relationship-building skills.
Detail-oriented with strong follow-through.
Self-directed and comfortable working remotely.
Experience in customer service, sales support, or administration preferred.
Comfortable learning new systems and online platforms.
Interest in travel or tourism is a plus.

Responsibilities

Serve as a primary point of contact for travel-related inquiries.
Provide timely and accurate responses to customer questions.
Support travel planning coordination and itinerary updates.
Monitor client needs before, during, and after travel.
Maintain detailed documentation and follow-up communication.
Adhere to company procedures and service standards.

Skills

Customer service

Detail-oriented

Self-directed

Communication

Tools

CRM systems

Online platforms

Job description

The role emphasizes customer service, proactive follow-up, and comfortable use of online platforms. Remote work options are available, with opportunities for growth within the travel services team.

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