Remote Travel Care Coordinator

Excitingtravelnow; Rock Springs (WY); On-site; USD 38,000 - 54,000; Full time

Benefits offered by this job

Training

Remote work environment

Advancement opportunities

Job summary

Excitingtravelnow is seeking a Customer Care Coordinator to guide travelers through planning and provide attentive, professional support. You will be the primary contact for travel inquiries, delivering timely responses and coordinating itineraries with a focus on client satisfaction.

The role supports remote work, emphasizes relationship-building and meticulous documentation, and offers training, tools and mentorship to advance within the organization.

Qualifications

• Strong customer service and relationship-building skills.
• Detail-oriented with strong follow-through.
• Self-directed and comfortable working remotely.
• Experience in customer service, sales support, or administration preferred.
• Interest in travel or tourism is a plus.

Responsibilities

• Serve as a primary point of contact for travel-related inquiries.
• Provide timely and accurate responses to customer questions.
• Support travel planning coordination and itinerary updates.
• Monitor client needs before, during, and after travel.
• Maintain detailed documentation and follow-up communication.
• Adhere to company procedures and service standards.

Skills

Customer service

Relationship-building

Attention to detail

Remote work

Self-directed

Sales support

Job description

Excitingtravelnow is seeking a Customer Care Coordinator to guide travelers through planning and provide attentive, professional support. You will be the primary contact for travel inquiries, delivering timely responses and coordinating itineraries with a focus on client satisfaction.

The role supports remote work, emphasizes relationship-building and meticulous documentation, and offers training, tools and mentorship to advance within the organization.