Remote Travel Care Coordinator

Excitingtravelnow; Roswell (NM); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Training and mentorship

Flexible remote work environment

Advancement opportunities

Job summary

Excitingtravelnow is seeking a Customer Care Coordinator to guide travelers through planning and provide attentive, professional support across inquiries and itinerary updates.

This remote role emphasizes strong service and relationship-building, with ongoing training, mentorship, and opportunities for advancement within the organization. You will monitor client needs before, during, and after travel, maintain detailed records, and adhere to company standards.

Qualifications

• Strong customer service and relationship-building skills are required.
• Detail-oriented with strong follow-through.
• Self-directed and comfortable working remotely.
• Experience in customer service, sales support, or administration preferred.
• Comfortable learning new systems and online platforms.
• Interest in travel or tourism is a plus.

Responsibilities

• Serve as a primary point of contact for travel-related inquiries.
• Provide timely and accurate responses to customer questions.
• Support travel planning coordination and itinerary updates.
• Monitor client needs before, during, and after travel.
• Maintain detailed documentation and follow-up communication.
• Adhere to company procedures and service standards.

Skills

Customer service

Relationship-building

Detail-oriented

Self-directed

Remote work

Adaptability

Tools

CRM systems

Online platforms

Job description

Excitingtravelnow is seeking a Customer Care Coordinator to guide travelers through planning and provide attentive, professional support across inquiries and itinerary updates.

This remote role emphasizes strong service and relationship-building, with ongoing training, mentorship, and opportunities for advancement within the organization. You will monitor client needs before, during, and after travel, maintain detailed records, and adhere to company standards.